How Navikoo collects, uses, protects, and handles your information.
This Privacy Policy applies to Navikoo users and visitors who access our website, software, tools, calculators, dashboards, CRM, portfolio features, reminders, support forms, and related services.
This Privacy Policy explains how Navikoo (“Navikoo,” “we,” “us,” or “our”) collects, uses, protects, and handles information when you access or use our website, software, tools, calculators, dashboards, CRM, portfolio features, reminders, support forms, and related services (collectively, the “Services”).
We have written this policy to be clear and readable. By using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the Services.
Depending on how you use the Services, we may collect information that you provide directly, information collected automatically through your use of the Services, and information we receive from third-party providers such as authentication and payment processors. The categories of information we may collect include:
We collect information you choose to provide when you create an account, use features, save data, or contact us. Depending on how you use the Services, this may include:
When you use the Services, we and our service providers may automatically collect certain technical and usage information. Depending on how you use the Services, this may include device and browser information, IP address, log data, app usage and feature activity, errors and diagnostics, approximate location inferred from your IP address where applicable, and information collected through cookies or similar technologies if used.
You are responsible for the accuracy of information you choose to enter into Navikoo, including property data, CRM contacts, tenant contacts, property manager contacts, portfolio details, notes, and uploaded files or images.
Payments are processed by Stripe or another third-party payment provider. We do not store complete payment card numbers. Payment information is handled by the payment provider according to its own terms and privacy policy.
The payment provider may process billing information, payment method details, transaction details, fraud-prevention data, and related payment data under its own terms. We may receive limited information from the payment provider, such as subscription status and transaction confirmations, to manage your account and plan.
Depending on how you use the Services, we may use the information we collect to:
We may use information, including usage data, feature interactions, user-provided inputs, and aggregated or de-identified data, to research, develop, test, and improve Navikoo’s products, analytics, models, features, and services. Where appropriate, we may aggregate or de-identify information so it is no longer reasonably associated with an identifiable user.
We may use your contact information to send newsletters, product updates, promotional messages, educational content, and other marketing communications. You may opt out of marketing emails by using the unsubscribe link in the email or by contacting us. Even if you opt out of marketing communications, we may still send transactional, administrative, security, or service-related messages.
We do not sell your personal information.
We do not share your personal information with third parties for their independent marketing purposes without your consent.
Depending on how you use the Services, we may share information with the following categories of recipients, including but not limited to:
We work with third-party service providers that perform services on our behalf, such as hosting, infrastructure, authentication, analytics, error monitoring, customer support, communications, and payment processing. These providers may access information only as needed to perform their functions and are expected to handle it consistently with this Privacy Policy and applicable law.
We may disclose information where we believe it is reasonably necessary to comply with applicable laws, regulations, legal processes, or governmental requests; to enforce our Terms of Use; to detect, prevent, or address fraud, security, or technical issues; or to protect the rights, property, or safety of Navikoo, our users, or others, in each case where required or permitted by law.
If Navikoo is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or other business transaction, information may be transferred as part of that transaction, subject to standard confidentiality protections and applicable law.
We retain personal information for as long as reasonably necessary to provide the Services, maintain your account, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud or abuse, and for legitimate business purposes such as backups, audits, security, analytics, and product improvement. We may retain aggregated or de-identified information that no longer reasonably identifies you.
We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Depending on your location and applicable law, you may have certain rights regarding your information, such as the ability to access, update, correct, or delete certain information, or to object to or restrict certain processing. You can update much of your account and profile information directly within the Services, and you may contact us to make a request. We may need to verify your identity before acting on certain requests, and some information may be retained where permitted or required by law.
You may opt out of marketing emails at any time by using the unsubscribe link included in those emails or by contacting us. Please note that even after opting out of marketing communications, we may continue to send you transactional, administrative, security, or service-related messages that are necessary to operate the Services.
We and our service providers may use cookies or similar technologies to operate and secure the Services, remember preferences, understand usage, and improve performance, where applicable. You may be able to control cookies through your browser settings, although disabling certain cookies may affect how the Services function.
The Services may rely on or link to third-party services, data sources, integrations, or websites, such as authentication, payment, mapping, analytics, or address and data lookup providers. We are not responsible for the privacy practices of third parties, and we encourage you to review their terms and privacy policies. Third-party services are governed by their own policies.
The Services are intended for business and professional use by adults and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps where required by applicable law.
Navikoo may process and store information in the United States or in other countries where we or our service providers operate. Laws in these countries may differ from those in your jurisdiction. Where required by applicable law, we take steps designed to protect information that is transferred and processed across borders. By using the Services, you understand that your information may be processed in locations outside of your home country.
We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date above and may provide additional notice where appropriate. Your continued use of the Services after an updated Privacy Policy takes effect constitutes acceptance of the changes, where permitted by applicable law.
To contact us about this Privacy Policy, please use the Contact Us option available in the Resources or Contact section of the Navikoo website or application.